Skein Scene
Privacy policy
Last updated: June 15, 2026. This policy explains how Skein Scene collects, uses, protects, and shares customer information for browsing, accounts, checkout, delivery, pickup, and support.
Our privacy promise
We collect only the information needed to provide handmade products and store services. We do not sell customer personal information. If a third-party service is used, it is used to help operate the website, process payments, deliver orders, or support customers.
Information we collect
We collect details needed to run the store, including name, email, phone number, delivery or pickup details, account login details, cart and wishlist activity, order items, payment status, and messages shared for support or custom orders.
How we use your information
Your information is used to create and manage accounts, confirm orders, process checkout, coordinate delivery or pickup, send order updates, respond to support requests, prevent misuse, and improve the shopping experience.
Payments
Payments are handled through secure payment providers. Skein Scene does not store card numbers, UPI PINs, CVV codes, net-banking passwords, or other payment secrets on this website.
Custom orders and messages
When you share references, color choices, measurements, dates, or gift notes, we use those details only to discuss, prepare, and support the requested handmade product.
Sharing information
We share information only when needed for store operations, such as payment processing, delivery coordination, website hosting, analytics, fraud prevention, legal compliance, or customer support.
Data storage and security
We use reasonable technical and operational safeguards to protect customer information. No online system is completely risk-free, so customers should keep account passwords private and contact us quickly if they notice unusual activity.
Retention
Order and account information is kept for as long as needed for fulfilment, support, accounting, legal obligations, dispute handling, and business records. Messages related to custom orders may be retained for reference.
Your choices
You can contact us to update account details, ask questions about stored information, request correction, or request deletion where deletion is possible under applicable law and operational requirements.
Contact for privacy requests
For privacy questions, account corrections, order data questions, or deletion requests, contact Skein Scene through the Contact Us page or Instagram at @skein_scene. We may need to verify your identity before making account or order-related changes.