Skein Scene
Skein Scene
Skein Scene
Last updated: June 15, 2026. This policy explains how Skein Scene collects, uses, protects, and shares customer information for browsing, accounts, checkout, delivery, pickup, and support.
We collect only the information needed to provide handmade products and store services. We do not sell customer personal information. If a third-party service is used, it is used to help operate the website, process payments, deliver orders, or support customers.
We collect details needed to run the store, including name, email, phone number, delivery or pickup details, account login details, cart and wishlist activity, order items, payment status, and messages shared for support or custom orders.
Your information is used to create and manage accounts, confirm orders, process checkout, coordinate delivery or pickup, send order updates, respond to support requests, prevent misuse, and improve the shopping experience.
Payments are handled through secure payment providers. Skein Scene does not store card numbers, UPI PINs, CVV codes, net-banking passwords, or other payment secrets on this website.
When you share references, color choices, measurements, dates, or gift notes, we use those details only to discuss, prepare, and support the requested handmade product.
We share information only when needed for store operations, such as payment processing, delivery coordination, website hosting, analytics, fraud prevention, legal compliance, or customer support.
We use reasonable technical and operational safeguards to protect customer information. No online system is completely risk-free, so customers should keep account passwords private and contact us quickly if they notice unusual activity.
Order and account information is kept for as long as needed for fulfilment, support, accounting, legal obligations, dispute handling, and business records. Messages related to custom orders may be retained for reference.
You can contact us to update account details, ask questions about stored information, request correction, or request deletion where deletion is possible under applicable law and operational requirements.
For privacy questions, account corrections, order data questions, or deletion requests, contact Skein Scene through the Contact Us page or Instagram at @skein_scene. We may need to verify your identity before making account or order-related changes.